HOW to give us Feedback
It’s OK to give us feedback or raise a complaint.
Have you experienced support in our service which you would like to tell us about? We value your feedback. It can be about something that has been done well or something you feel we could do better. Providing us with feedback helps us to develop and improve our supports and services.
Raising A Complaint
We appreciate your complaint or concern could be about any aspect of our service. It is important that you raise issues with us as soon as possible. We take your feedback seriously and review every issue raised in a fair and transparent manner. More often than not, we are able to quickly resolve this once we know about it. This also helps us implement any future improvements.
On occasion, the nature of your concern might not be resolved straight away and we may ask you to use our ‘Feedback and Complaints Procedure’. This can be provided to you and referred to in order to reach a suitable outcome.
steps to provide feedback:
STEP 1: Raise a concern by notifying your Support Worker, Team Leader or Employee Support Officer, if you are comfortable.
STEP 2: If you are not happy with the outcome, contact your Service Manager or Supervisor.
STEP 3: Log your feedback via our website using the Feedback Form below or email us here. This is actioned by our Quality & Compliance Manager.
STEP 4: Submit a complaint to the NDIS Quality and Safeguard commission:
- Call 1800 035 544 or visit www.ndiscommission.gov.au (interpreters can be arranged).
- Contact National Relay Service or TTY by phoning 133 677, if you require support.